搜索商家评论

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        {
            "rating": 1,
            "date": "2 个月前",
            "isoDate": "2025-10-10T19:59:11.617Z",
            "snippet": "服务是真的差，买部手机我还得看销售员的心情和脸色，如果可以我一颗五角星⭐️都不想给。",
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        {
            "rating": 3,
            "date": "2 个月前",
            "isoDate": "2025-10-04T12:06:25.434Z",
            "snippet": "Buena atencion en este Apple Store. Cuando fui, cerca de la hora del cierre no estaba muy concurrido por lo que hicimos el pick up de nuestro Iphone 17 Pro super rápido. Las personas que nos atendieron fueron muy amables y respetuosas. Recomiendo este Apple Store en Gallerias Mall.",
            "translatedSnippet": "这家 Apple Store 的服务很棒。我去的时候，快到关门时间了，店里人不多，所以我们很快就拿到了 iPhone 17 Pro。服务人员非常友好，也很尊重我们。我推荐这家位于 Galleria Mall 的 Apple Store。",
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        {
            "rating": 2,
            "date": "3 周前",
            "isoDate": "2025-11-29T18:53:13.958Z",
            "snippet": "La experiencia fue realmente mala. No les pongo una estrella porque al final pude comprar lo que quería.\nFui por un iPad Pro M5 de 13 pulgadas, pencil pro y un iPhone 17 Pro Max, pero la persona que me atendió me facturó un iPad Air de 13. Tuve que esperar 30 minutos para la devolución del dinero en forma de bono y otros 30 minutos más para que me atendieran nuevamente, a pesar de que había al menos tres asesores disponibles sin hacer nada. Pésima experiencia.",
            "translatedSnippet": "这次购物体验真是糟糕透了。我没给一星，是因为我最终还是买到了想要的东西。我本来想买一台13英寸的iPad Pro M5、一支Apple Pencil Pro和一部iPhone 17 Pro Max，结果销售员却收了我一台13英寸iPad Air的钱。我等了30分钟才拿到退款（以代金券的形式），之后又等了30分钟才有人再次接待我，尽管当时至少有三个销售顾问闲着没事干。真是糟糕透顶的购物体验。",
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        {
            "rating": 5,
            "date": "1 个月前",
            "isoDate": "2025-10-24T15:18:37.636Z",
            "snippet": "Atendimento nota 10, mas nada de falar em Português, mas no geral tudo foi ótimo, a loja fica quase junto a MACY’S",
            "translatedSnippet": "服务很好，可惜没人会说葡萄牙语。总的来说，一切都很棒。这家店就在梅西百货旁边。",
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                "name": "Jorge Mello",
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        {
            "rating": 5,
            "date": "3 周前",
            "isoDate": "2025-12-02T09:32:25.737Z",
            "snippet": "I visited this Apple location last week due to issues with iPhone 17 battery draining quickly. I had an appointment for 10:10 and waited only a few minutes before I was assisted. I highly recommend having an appointment scheduled. ADAM came over introduced himself and immediately had a theory on what was causing the issue. He explained everything well and offered some of the best customer service I’ve ever experienced. He was friendly, quick and knew his stuff!! I was there for a little over 30 minutes. Thanks Adam, you’re the man!!",
            "translatedSnippet": "上周我的iPhone 17电池耗电很快，所以我去了这家苹果专卖店。我预约了10点10分，只等了几分钟就有人接待了。强烈建议大家提前预约。接待我的是Adam，他先做了自我介绍，然后立刻就对问题原因有了初步的判断。他解释得非常清楚，提供的服务是我体验过最好的之一。他既友好又高效，而且非常专业！我在那里待了30多分钟。谢谢Adam，你真是太棒了！",
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                "name": "Blair Bell",
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        {
            "rating": 1,
            "date": "1 个月前",
            "isoDate": "2025-10-24T18:22:38.889Z",
            "snippet": "This is my recent experience at the Apple Store in the Galleria Mall in Fort Lauderdale ! I have been a regular customer of this store for sometimes.\nI went to buy a new iPhone (17pro max). This purchase should’ve been a positive experience for buying a new phone and yet, I left the store feeling frustrated and stressed. Started with when I was transferring my data to the new phone, this consultant approached me without any greeting, just took my old phone and started fiddling with it without offering any explanation. Then, he simply shoved a figure of $130 in my face for my trade in!!!  When I asked why $130? As he was chewing gums with his mouth open, he replied, “That’s the price of your trade-in ! I asked why only $130 instead of the price  I was quoted for my phone $540 online?!!!\nWhen I asked him why the difference , as he continued chewing gum, replied “Because your phone is not in perfect condition “ I asked him “What was the imperfection?” He replied- because your screen is broken as he was pointing at a hairline on the screen protector😳 I asked for his supervisor, who was even more rude than he was and after explaining the situation to her she just looked at me and without a word,  started it talking to him, turning away from me.\nEventually, after some more waiting, he came back with the correct price for the trade-in of $540. Again without a word of apology or anything except asking me for my account number for the refund.\nI felt like I was buying a car from a used car lot , not an Apple Store !  Can you imagine that level of unprofessionalism ???\nAfter all set and done like this a normal practice there, he just walked away and none even\nbothered for any apologies like nothing is abnormal about this kind of customer service and lack of professionalism.\nI sincerely hope Apple management takes note of these issues and works on improving the professionalism and training of their staff, before is too late and some serious competition appears in today’s competitive market.",
            "translatedSnippet": "这是我最近在劳德代尔堡 Galleria 购物中心 Apple Store 的体验！我已经是这家店的常客了。\n我去买了一部新的 iPhone（17pro max）。这次购物本应是一次愉快的新手机体验，但我离开时却感到沮丧和压力。从我把数据转移到新手机的时候开始，这位顾问没打招呼就走了过来，拿起我的旧手机开始摆弄，没有给出任何解释。然后，他直接把 130 美元的以旧换新费用塞到我脸上！！！我问为什么是 130 美元？他张着嘴嚼着口香糖，回答说：“这就是你的以旧换新价格！我问为什么只有 130 美元，而不是网上报价的 540 美元？！！！\n我问他为什么差价这么大，他一边嚼着口香糖一边回答说：“因为你的手机状态不完美。”我问他：“什么问题？”他指着屏幕保护膜上的一丝痕迹回答说——因为你的屏幕坏了😳 我叫他的主管过来，结果主管比我还要粗鲁，我跟主管解释了情况后，主管只是看着我，一言不发地跟我搭话，转身就走。\n最终，又等了一会儿，他才告诉我正确的以旧换新价格是 540 美元。他还是没有说一句道歉，只是问我退款的账号。\n我感觉自己像是在二手车行买车，而不是在 Apple Store 买！你能想象那种程度的不专业吗？？？\n一切都安排妥当后，这在 Apple Store 是常态，他却直接走开了，甚至没有\n任何道歉，好像这种客户服务和缺乏专业精神的情况没什么不正常的。\n我真诚地希望 Apple 管理层能够注意到这些问题，并努力提高员工的专业素养和培训水平，以免为时已晚，在当今竞争激烈的市场中出现激烈的竞争。",
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        {
            "rating": 1,
            "date": "1 周前",
            "isoDate": "2025-12-13T14:42:38.060Z",
            "snippet": "Updated my iPhone as it's required. new update has completely Disabled an enormous amount of functions on my phone. No longer can I view my messages when texting emailing or editing even when writing this, I'm unable to view what's being written except for the first four lines. In addition, all notifications come across the screen, which never happened before I do not even have my notifications enabled. I have to literally delete every single one before it'll allow me to do any swiping when I attempt to swipe, it only shows more notifications. In addition if I swipe to the left my camera now opens if I swipe to the right, nothing happens I swipe down nothing happens. I am required by this new update to delete every notification again. I don't have notifications even installed. I have them off off off off so why would this even be occurring. In addition, text messages from over a year and a half ago completely restored on my phone. I had to delete about 900 messages. Completely flawed once again why does Apple continue to Manipulate our phones. And with no recourse to get things rectified. You make it next to impossible to get help with the phone situation unless you walk into a store which is always a long wait and always filled with an abundance of people shoulder to shoulder and especially at whole entire time nobody's trying to walk into Apple For a phone fix that shouldn't even be occurring. I have to take time out of my precious day to address this situation when apple is $1 billion company a technology company if they can't get this right stop doing updates get it together find a new industry, but my Goodness why I have read an enormous amount of issues other folks have had with Their devices as well. It's very frustrating. And unnecessary.",
            "translatedSnippet": "我按照要求更新了我的iPhone。这次更新彻底禁用了我手机上的大量功能。现在，无论是发短信、发邮件还是编辑信息，甚至在写这条消息的时候，我都无法查看正在输入的内容，只能看到前四行。此外，所有通知都会弹出来，这在以前从未发生过，而且我根本没有启用通知功能。我必须删除所有通知才能进行任何滑动操作，但尝试滑动时只会显示更多通知。另外，现在向左滑动会打开相机，向右滑动没有任何反应，向下滑动也没有任何反应。这次更新要求我再次删除所有通知。我根本没有安装任何通知功能。我已经把它们全部关闭了，为什么还会出现这种情况？此外，一年半以前的短信也全部恢复到了我的手机上。我不得不删除大约900条短信。苹果又一次彻底崩溃了，为什么他们要继续操控我们的手机？而且没有任何途径可以解决问题。除非去实体店，否则几乎不可能获得手机方面的帮助。而实体店总是人山人海，摩肩接踵，而且根本没人会去苹果店修手机——这种问题本来就不应该发生。我竟然要抽出宝贵的时间来处理这件事。苹果是一家市值10亿美元的科技公司，如果连这点都做不好，那就别再搞更新了，赶紧找个新行业吧。我的天哪，我看到很多人也遇到了类似的问题。这太让人沮丧了，而且完全没必要。",
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            "rating": 1,
            "date": "3 周前",
            "isoDate": "2025-12-01T02:21:04.205Z",
            "snippet": "Highly inefficient and unprofessional.  So, my battery degraded to 76% and decided to get a replacement for my Apple 14 pro.  I scheduled an appointment for today and completed a diagnostic the day before with the understanding that I will then meet with a technician, leave my phone and pick it up an hour or so later.  That did not happen.  First, despite having an appointment at 11:40 a.m., I checked in and meet with Apple Person No. 1 who proceeds to tell me I have to sit in the waiting area until Apple Person No. 2 meets with me which occurs 15 minutes later,  has me complete a number of questions on a tablet and runs additional tests on my phone and proceeds to tell me to wait for Apple Person No. 3.  Apple Person No. 3 arrives 5 minutes later, does additional testing on my phone and now I am in the store for 25 minutes before Apple Person No. 3 tells me they out of stock of iphone 14 batteries, have been out of stock for some time and have no way to determine if or when batteries will be available.  Apple is paying 3 people to waste my time and their money, not including my traveling to and from the store when they do not keep batteries in stock.  Steve Jobs would be turning over in his grave if he knew his beautiful company has such inefficiency in the area of customer support.  When you make the appointment online and you request a battery, why doesn't the app check the inventory and tell you not to come in or go to a different store or at the very least, when you check in, Apple Person No. 1 advises of you of this.  Apparently only Steve Jobs is smart enough to tie inventory to the appointment scheduler.  What a joke this store is...too bad it is not funny.",
            "translatedSnippet": "效率极低，服务极不专业。我的Apple iPhone 14 Pro电池电量降到了76%，所以我决定换新机。我预约了今天的服务，前一天也做了检测，当时的约定是：检测完成后，我会和技术人员见面，把手机留下，大约一个小时后就能取回。结果并没有。首先，尽管我预约的是上午 11:40，但我还是办理了登记，见到了第一位苹果客服人员。他告诉我必须在等候区等候，直到 15 分钟后第二位客服人员接待我。第二位客服人员让我用平板电脑回答了一些问题，并对我手机进行了额外的测试，然后又让我等待第三位客服人员。5 分钟后，第三位客服人员终于到了，再次对我手机进行了测试。现在我已经在店里待了 25 分钟，最后他告诉我 iPhone 14 电池缺货，而且已经缺货一段时间了，他们也无法确定电池何时到货。苹果公司雇佣了三个人来浪费我的时间和金钱，还不包括我往返店里的路费，因为他们根本没有电池库存。如果史蒂夫·乔布斯知道他心爱的公司在客户服务方面如此低效，他一定会死不瞑目。当你在网上预约并要求更换电池时，为什么应用程序不检查库存并告知你不要来或者去其他门店？或者至少，在你办理入住时，苹果客服人员应该提醒你这一点。显然只有乔布斯才聪明到把库存信息和预约系统关联起来。这家店真是个笑话……可惜一点也不好笑。",
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